Privacy Policy

Welcome to Roomy (“we”, “us”, or “our”). Roomy is a mobile application that lets you browse verified listings, match with compatible roommates, chat safely, schedule property visits, manage listings as an owner, and get personalized recommendations - including through Roomy AI.

By creating an account or using Roomy, you agree to this Privacy Policy and our Terms of Use. If you do not agree, please do not use the app. This policy applies to the Roomy mobile app (iOS and Android) and the services that support it.

Roomy is operated by the team behind the Roomy application. For privacy-related requests, please use the contact details in Section 13.

Depending on your location, you may have additional rights under laws such as the GDPR (EU/EEA/UK), CCPA/CPRA (California), or similar regulations. This policy is designed to describe our practices clearly regardless of where you use Roomy.

We collect information you provide directly, data generated through your use of Roomy, and limited technical information from your device.

Account & authentication

Profile & roommate preferences

When you build your Roomy profile, we may collect:

• Profile photo (avatar), bio, gender, and age range
• Country of origin, university, profession, and languages spoken
• Lifestyle preferences: smoking, pets, guests, sleep schedule, and room type preference
• Budget, preferred move-in date, and preferred cities/countries
• Profile completion percentage and discoverability settings

Identity verification (optional)

If you submit identity verification, we collect your full legal name, postal code, residential address, government ID document type, and images of your identity documents. These are reviewed to help build trust on the platform. Verification status (pending, approved, rejected) is stored on your account.

Listings & owner data

If you are a property owner, we collect listing information including:

• Property title, description, type, room details, and amenities
• Location (address, city, country, coordinates)
• Photos, documents, pricing, availability, and house rules
• Listing status (draft, active, rented, paused) and view counts

Messaging & communications

• Chat messages - text you send in private and group conversations
• Voice messages - audio recordings you choose to send in chat
• Visit requests - scheduled visit dates, times, and optional messages between tenants and owners
• Roommate invitations - when you invite people from existing chats into a group conversation

Community & social features

• Community posts and roommate posts you create
• Reviews and ratings you leave for users or listings
• Bookmarks and favorites (saved listings or profiles)
• Match scores and recommendation data
• Reports you submit about listings, profiles, posts, or other users

Roomy AI

When you use Roomy AI, we process the questions you ask, your past conversations with the assistant, and relevant profile or listing information to provide answers and recommendations. If you use voice input, we may process that audio to help you build your profile or listing content.

Location & search

When you search for cities, countries, or neighborhoods - in filters, your profile, listings, or on the map - we process the places you look up and the location preferences you save. Roomy does not continuously track your real-time location unless you grant permission for a specific feature that needs it.

Notifications & device data

• Push notifications - to send alerts for messages, matches, listings, and account activity you have not turned off
• Notification preferences - your choices about which types of alerts you want to receive
• App settings - such as your preferred language (English, French, or Spanish)
• General technical information - such as your general region or country, used to suggest a default currency when you sign up

Payments (coming soon)

Payment methods and payout features are planned for a future release. When available, payment-related data will be handled according to an updated policy and applicable payment processor terms.

We use the information we collect to:

1. Provide the service - create and manage your account, display profiles and listings, enable chat, and schedule visits
2. Match & recommend - suggest roommates and listings based on budget, location, lifestyle, university, and other profile factors
3. Verify identity - review submitted documents and display verification status to build trust
4. Send notifications - deliver alerts you have not disabled, including messages, match updates, and listing activity
5. Power Roomy AI - answer housing questions, surface relevant listings and roommates, and assist with profile or listing content
6. Keep users safe - process reports, enforce blocks, detect suspicious activity, and respond to abuse
7. Improve Roomy - understand usage patterns, fix bugs, and develop new features
8. Comply with law - respond to lawful requests and protect our rights and users

If you enable Private Profile in Settings, your personal details (bio, lifestyle, budget, and activity) are hidden from other users except yourself.

We do not sell your personal information. We share data only as described below:

Other Roomy users

Information you put on your public profile, listings you publish, messages you send, and reviews you post are visible to other users according to your settings and the feature you are using.

Service providers

We work with trusted partners who help us run Roomy - for example, services that handle sign-in, push notifications, map and location search, secure hosting, and media storage for photos and documents. These partners only use your information to provide services to Roomy and are required to protect it.

Legal & safety

We may disclose information if required by law, court order, or government request, or when we believe disclosure is necessary to protect the safety of any person, address fraud, or enforce our Terms.

Roomy may request the following permissions. You can deny or revoke them in your device settings; some features will not work without them.

We keep your information for as long as your account is active or as needed to provide Roomy. Specific retention depends on the data type:

• Account & profile data - retained until you delete your account or request deletion
• Messages - retained to support conversation history and safety investigations
• Identity documents - retained for the verification period and as required for compliance; access is restricted
• Reports & blocks - retained to enforce safety and prevent repeat abuse
• Technical records - kept for a limited time to help keep Roomy secure and reliable

When data is no longer needed, we delete or anonymize it within a reasonable timeframe, unless law requires longer retention.

You have meaningful control over your data inside Roomy:

• Edit your profile - update bio, lifestyle, budget, languages, and preferences anytime
• Private Profile - hide personal details from other users (Settings → Account)
• Notification preferences - choose exactly which alerts you receive, synced across devices
• Block users - prevent someone from contacting you; blocked users appear in Settings → Blocked Users
• Report content - flag listings, profiles, posts, or behavior for review
• Language - switch app language (English, French, Spanish); preference syncs to your account
• Delete listings & drafts - owners can remove property listings at any time
• Log out - clears your active session on the device

Depending on your jurisdiction, you may also have the right to access, correct, port, or delete your personal data, restrict processing, or object to certain uses. To exercise these rights, contact us using the details below. We will respond within the timeframe required by applicable law.

We take reasonable technical and organizational measures to protect your information, including:

• Industry-standard protections for passwords and account access
• Encrypted connections when your information is sent over the internet
• Limited access to sensitive information such as identity documents
• Monitoring for suspicious activity and abuse

No method of transmission or storage is 100% secure. If you believe your account has been compromised, change your password immediately and contact us.

Roomy is designed for people looking for housing and roommates, including students. Profile age ranges include users aged 15 and older. If you are under the age of majority in your country, you should use Roomy only with the involvement of a parent or guardian.

We do not knowingly collect personal information from children under 13 (or the applicable age in your region) without parental consent. If you believe a child has provided us data without consent, please contact us and we will take steps to delete it.

Roomy is built for people moving across countries. Your information may be stored or processed in countries other than your own, including where our service providers operate. By using Roomy, you consent to this where permitted by law.

The app is available in English, French, and Spanish. Your language preference is saved so Roomy can display content in the language you choose.

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Effective” date at the top of this page and, where appropriate, notify you through the app or by email. Continued use of Roomy after changes take effect means you accept the updated policy.

If you have questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, contact us at:

Please include the email address associated with your Roomy account so we can verify your identity before processing requests.